Legal

Privacy Policy

Last updated: 19 September 2026

Synctia Ltd, a company registered in England and Wales (Company No. 17285447), with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("Synctia", "we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information we collect

When you use Synctia, we may collect:

• Uploaded files — the audio or video files you upload for caption generation.
• Account information — if you sign in via Canva or another connected account, we receive the basic profile information necessary to authenticate you.
• Usage data — basic technical data such as browser type, device type, and general usage patterns, used to maintain and improve the service.

2. How we use uploaded files

Uploaded audio and video files are sent to our processing infrastructure (including third-party cloud processing and storage providers) solely for the purpose of generating captions and, where applicable, an exported video. We do not use your uploaded content to train AI models, and we do not sell or share your uploaded files with third parties for marketing purposes.

3. Retention and deletion

Uploaded audio and video files, and the outputs generated from them, are automatically deleted from our storage and processing systems within 24 hours of upload. This applies whether or not you have downloaded the result. We do not retain your files for longer than this window.

4. Third-party processors

We use third-party infrastructure providers (such as cloud compute and storage services) to process and temporarily store uploaded files on our behalf. These providers act only on our instructions and are contractually bound to handle data securely.

5. Your rights

If you are located in the UK or EU, you have rights under the UK GDPR / EU GDPR, including the right to access, correct, or request deletion of your personal data, and the right to object to certain processing. To exercise any of these rights, contact us at invest@synctia.uk.

6. Data security

We take reasonable technical and organisational measures to protect uploaded files and personal data against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's privacy

Synctia is not directed at children and is not knowingly used to collect personal data from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact

Questions about this Privacy Policy or how your data is handled can be sent to invest@synctia.uk.